FAQs

What size am I?

See our size guide here.

Do you offer international shipping?

We offer international shipping to Canada. See our shipping policy.

What is the status of my online order?

Register with carolehochman.com and you can track your package after Log into your account. Click here to log in/register.

You can track your international order here.
Still have questions? customer.service@carolehochman.com.

How can I change or cancel my order after it has been submitted?

After your order has been submitted, no change can be made. Please review
your order carefully when checking out. Please contact us via email or phone if
you need any further assistance.

Do you offer price adjustments?

We gladly honor a one-time price adjustment in the form of a gift card within 7
days of purchase on full price items.

What do I do if I'm having trouble with a promotional code during checkout?

We're sorry for any trouble you may have experienced during checkout
regarding promotional offers. Reasons for your promo code not working may
include:

Requirements are not met for the special offer
Other exclusions that apply
Promotional offer expired

If you continue to have trouble applying a promo code, please contact us via
customer.service@carolehochman.com or call 1 866 267 3945 (Our Customer Service Representatives are available Monday-Friday 8AM to 6PM CST) for any further assistance.

Carolehochman.com is only able to apply one promotional code per
transaction. Promotional codes are unable to be used in conjunction with other
promotional codes on the same order.